Cancellation Policy
Last updated: September 2026
This policy explains how cancelling, changing, or missing a booked trip is handled on Rehla, and how refunds work.
1. Cancelling a booking — fee depends on notice given
You can cancel an upcoming trip from your bookings page. What you're refunded depends on how much notice you give before your scheduled pickup time: 48 hours or more before the trip, cancelling is free — full refund; between 24 and 48 hours before, 50% of what you paid is refunded; less than 24 hours before (including the day of the trip), the booking is non-refundable. The exact percentages (which may vary by Seller) are always shown to you before you confirm the cancellation.
2. Changing your date or time
You can request a new date or time for a confirmed booking (not a new pickup/drop-off location) from your bookings page — free of charge, any time up to 48 hours before your trip. Inside that 48-hour window, changes aren't available at all: you'll need to cancel your booking (subject to the cancellation terms above) and place a new one.
3. If you don't show up (customer no-show)
If you don't show up for a confirmed trip without cancelling in advance, it's recorded as a no-show: the Seller showed up and is paid in full, and your booking is non-refundable — the same as cancelling less than 24 hours before the trip.
4. If your driver doesn't show up (Seller no-show)
If your Seller/driver never arrives for a confirmed trip, report it from your booking's page as soon as the scheduled pickup time has passed. You'll be refunded the full amount you paid — no fee — and the Seller does not get paid for that booking.
5. Seller-initiated cancellations
If a Seller cancels a confirmed booking, you'll be notified and refunded in full for that trip — no cancellation fee applies, regardless of how close to the trip it is.
6. How refunds are paid, and when
Refunds are issued back to the card you paid with, automatically, at the moment a qualifying cancellation or no-show is recorded — we don't hold or delay the request on our end. Once issued, banks typically post the refund to your statement within 15 days, though this can vary by card issuer and is outside our control.
7. Fees
Exact cancellation, modification and no-show fee amounts are shown to you before you confirm a cancellation or change, and may vary by Seller and route.
8. Contact
Need help with a specific booking? Visit our Contact page.